Finances

How to reverse money using Capitec App: easy step-by-step

You will be relieved to learn that you money can be refunded in case you make an honest mistake. Learn how to reverse money using Capitec App!

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Quickly reversing a payment with the Capitec App

Capitec app
How to reverse money using Capitec App: easy step-by-step. Source: Ok Save Money

If you’ve ever sent a payment with the Capitec App you didn’t mean to, it’s no cause for alarm. Learning how to reverse money using Capitec App can be easy.

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With its easy-to-follow instructions and streamlined design, anyone can reverse payments with the Capitec App in just a few moments. So read on and learn!

How to easily reverse money using Capitec App in 7 steps

Customers of Capitec will be relieved to learn that there is a possibility that their money can be refunded to them if they make an honest mistake.

If you have any reason to believe that someone gained unauthorized access to your account, this is also a very important step to take.

Check the 7 steps below and learn how to reverse money using Capitec App.

  1. Open the Capitec app on your mobile device;
  2.  Log in to your account using your username and password or biometric authentication;
  3.  Look for the “Transactions” or “History” tab in the app;
  4.  Find the transaction that you want to reverse and click on it to see more details;
  5.  Look for the option to “Reverse” the transaction or “Request a Refund”;
  6.  Follow the prompts to provide any necessary information, such as the reason for the reversal and the amount you want to reverse;
  7.  Confirm the transaction reversal request, and wait for confirmation from the bank.

Pay attention to Capitec’s terms and conditions

Smartphones with online shopping concepts, marketplace websites
Pay attention to Capitec’s terms and conditions. Source: Adobe Stock

However, you must note that Capitec only accepts disputes of debit orders of R800 and below.

Consequently, if the order you’d like to reverse and dispute exceeds this value, you must visit the Capitec bank branch near you.

Also, Capitec does not grant to attend your reversal order. They will check on the reason behind your request and other criteria the bank sets.

What reasons are accepted to reverse a debit order on Capitec App?

Overall, it is possible to reverse your money to your Capitec Bank account quickly if you request within 24 hours or less after the order.

However, things will be a little more difficult if the request is made after 40 days after you make the transaction.

Also, there are some reasons that Capitec accepts to reverse your debit order on the app:

  • If someone used your Capitec App without your knowledge;
  •  If you are being billed twice for a purchase;
  •  If someone misled you into making a payment;
  •  If you have made the payment in error.

After contesting a payment, Capitec will likely subject you to various repercussions; therefore, it is essential to be aware of this fact.

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Contesting a legal debit order

When you contest a payment order, it may result in the cancellation of an insurance policy or service.

This would happen specifically if you intend the payment for an insurance company.

If you challenge a payment, it can bring about a drop in your credit score. This can make it more difficult for you to obtain new credit.

It could result in you being handed over for delinquent debt, also known as fraud. Also, it could lead to you incurring more debt.

Furthermore, there is a possibility that Capitec will not let you update your account.

Is there a fee for reversing a transaction in the Capitec App?

When you use the Capitec Bank app to cancel a transaction, the bank will not charge you any fees.

On the other hand, if the transaction was subject to fees or charges, the fees associated with the transaction might not be repaid.

When using the Capitec app, how long does it take to cancel a transaction and get a refund?

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Quickly reversing a payment with the Capitec App. Source: Adobe Stock

The length of time necessary to undo a transaction is contingent on the transaction’s nature and the rate at which it may be processed.

In certain instances, the reversal may be done immediately; in others, it may take a few days to complete the procedure.

How to use the Capitec app to cancel a transaction that does not include a debit order

With the Capitec app, there is no way to cancel a money transaction that isn’t a debit order, which is a big disappointment.

Clients who need assistance can get it at the Capitec branch that is most convenient for them.

You also have the option of calling the Capitec reverse payment contact number, which is 086 010 2043.

Customers of Capitec Bank can cancel debit orders or electronic funds transfers made without theirs.

Even though this is possible, customers must exercise extreme caution regarding their login data or while sending money.

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With the Capitec app, what are the steps to reversing an electronic funds transfer payment?

An electronic funds transfer, sometimes known as an EFT, moves money digitally between accounts!

Customers of numerous financial institutions can transfer funds to and from their accounts for various reasons.

However, there are restrictions on these transfers.

Customers have reported that Capitec has cautioned its customers to exercise extreme caution when carrying out electronic money transfers (EFTs).

They state that any cash inadvertently sent through an EFT would not be returned.

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About the author  /  Giovanna Klein

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